Joy Paediatric Therapy Services respects your privacy. The following policy demonstrates our firm commitment to privacy.
What information is collected?
- Personal information such as your name, your partner’s name, your child’s name and date of birth, address, phone number/s, email address
- Health / Diagnostic information such as doctor’s letters and reports
- Case History information such as your child’s developmental history, previous and current therapy, etc
- Your signature on consent forms and intervention plans
- Progress notes, photographs, video.
How do we collect and hold personal information?
Joy Therapy collects personal information online (via our case history form), by email (when other medical professionals involved in your child’s care send reports, referrals or care plans) and via consent forms that you fill in and sign.
Personal information is stored securely in a locked filing cabinet (hard copy information), or on a password protected computer (electronic information). Only practice staff has access to your information.
Why do we collect, hold, use and disclose personal information?
Joy Paediatric Therapy Services (Joy Therapy) needs to collect information about you for the primary purpose of providing quality treatment. In order to fully assess, diagnose and treat you, we need to collect some personal information from you. This information will also be used for the administrative purposes of running the practice such as billing you / your insurer or compensation agency / or NDIS (if applicable). If you receive funding from NDIS, specific information may need to be collected from you to fulfill NDIS reporting requirements.
How may you access personal information that is held and seek the correction of such information?
You may access your personal information at any time by making a request orally, in writing or via email.
Electronic or hard copies of information can be provided, or if preferred a written summary of the personal information.
You have the right to request correction of your personal information if the information is inaccurate, out of date, incomplete, irrelevant or misleading. The clinician must then take such steps (if any) as are reasonable in the circumstances to correct the information to ensure that, having regard to the purpose for which it is held, the information is accurate, up to date, complete, relevant and not misleading.
The clinician will also independently make such correction if he or she believes that the information they hold is inaccurate, out of date, incomplete, irrelevant or misleading, even if you have not made a request for correction.
If the clinician refuses to correct the personal information as requested by you – for example, because the clinician believes the information is accurate and complete – the clinician must give you a written notice that sets out the reasons for the refusal and the mechanisms available to complain about the refusal.
When a request for correction is related to assessment outcomes or opinions, the clinician will not erase the old information if they believe it to be correct. They will however attach a statement detailing the client’s perspective/interpretation to the report.
When might information be shared with other people?
All therapists at ‘Joy Therapy’ are practicing members of Speech Pathology Australia or AHPRA and abide by their Code of Ethics. Under the Code of Ethics, ‘Joy Therapy’ treats as confidential all information handled in the course of professional services. ‘Joy Therapy’ will only disclose personal information in accordance with the Privacy Amendment (Private Sector) Act 2000. This means it will only be disclosed if:
- ‘Joy Therapy’ clients consent to this;
- the law requires ‘Joy Therapy’ to disclose it; or
- It is otherwise permitted under the Act.
‘Joy Therapy’ may disclose information regarding diagnosis or treatment to your child’s doctor, teachers or other treatment providers (Occupational Therapists, Paediatricians etc) only with your consent. In the case of insurance or compensation claims, it may be necessary to disclose information and/or collect information that affects your treatment.
You personal information will not be disclosed to any overseas recipients.
Any concerns that you may have about this policy can be directed to Janelle Curry on (03) 5976 2570 or firstname.lastname@example.org
To get in touch with us please fill in the form or feel free to call us on
PO Box 3467 Mornington Vic 3931
We are here to answer any questions you have regarding speech pathology and occupational therapy for your child. We will get in touch with you within 24 hours of your enquiry.
Please note: We are currently accepting new occupational therapy clients, however we are providing speech pathology to existing clients only at this time. Our books will re-open to new speech pathology clients in January 2021.